Frequently Asked Questions

Check-in begins at 4 p.m at our luxury hotel & resort in Napa, CA. Check-out is at 11 a.m.

Smoking is not allowed in guestrooms or other interior spaces. Smoking is only allowed in designated exterior areas.

Your stay includes a daily resort fee*, providing the following amenities and services: a bottle of wine upon arrival**, shuttle service to and from downtown Napa, two daily bottles of water in your guest room, unlimited high-speed wireless internet across the property, unlimited local and toll-free calls, in-room coffee and tea, 24/7 access to fitness facilities and a yoga studio (with yoga mat rental upon request), ALO Moves on-demand fitness and wellness classes, entry to both family-friendly and adult-only pools.

* Resort fee is subject to applicable taxes. ** Must be 21 and older.

The Meritage Resort provides multiple dining options including Olive & Hay, Village Bistro, Crush, Blend Café, Bubbles & Bloom, and In-Room Dining. View our Sip & Savor section for complete information.  The Village Lawn features onsite Napa Valley wine tasting rooms, an upscale artisan market, and Food & Wine Center.

We do not allow outside food & beverage. Please visit our on-site restaurants, Blend Café, and our Lobby Shop for wine and other specialty items to enjoy throughout your stay.

Early check-ins and late check-outs are based on availability day-of. Please contact our Front Desk team to check on availability. Additional fees apply. 

Generally, reservations must be cancelled 72-hours prior to arrival date, time to avoid a one night’s room, and tax charge. Additional restrictions may apply depending on the rate and room type selected. Some rates and dates may have varying policies, see your confirmation letter for additional details.

The minimum age requirement is 18. The wine included in the Napa Valley resort fee will be removed from the room for any guests checking in under 21.

We charge the credit card on file a one-night deposit, plus resort fee and taxes, 72 hours prior to arrival date. Should you cancel prior to the 72-hour cancellation policy you will be refunded the full amount. If the credit card used for the one-night deposit is not present at arrival, we will refund and authorize the credit card present at check-in. Some rates may require a full advance deposit, see your confirmation letter for additional details

A government-issued photo identification or passport and a valid credit card to authorize for your full amount of stay, plus incidentals for an additional $100 per night.

Yes, we do accept debit cards. However, the funds will be immediately withdrawn from your account. Any refunds upon check out can take up to 5-10 business days.

An early departure fee of room and tax may apply. Please contact the resort for further details.

Yes. please contact the resort directly at 707.251.1900.

Yes. We have ADA-accessible and hearing-accessible rooms available. Please contact us at 707.251.1900 to make these arrangements.

Yes. We do have connecting room options, on a select few of our room types. Please contact us at 707.251.1900 to make these arrangements.

Maximum occupancy varies by room type. A king room can only accommodate 2 people, the maximum in any room is 4 people.

Unfortunately, our rooms do not accommodate rollaway beds and we do not have any available on property.

Most of our suites and a select few of our standard guestrooms include a tub, however, the majority of our guestrooms include a shower only.

Yes, we do have cribs upon request at no additional cost.

Yes, all rooms have feather-free bedding (down alternative). Please alert out team regarding any special needs prior to your arrival through our online concierge.

We have Keurig Coffee machines in our guest rooms. Coffee is replenished daily.

Meritage Resort is 60 miles away from the Sacramento International Airport, 55 miles away from the San Francisco International Airport, 47 miles away from the Oakland Airport, 40 miles away from the Sonoma County Airport, and 4 miles away from the Napa County Airport.

We do not have a shuttle, but we can set up private transportation. Please request through our online concierge.

Both self-parking and valet parking options are available at The Meritage Resort and Spa.

At The Meritage Resort and Spa, self-parking is $15 per night and valet parking is $25 per night.

Yes, there are six charging stations located at The Meritage Resort. Please note that a ChargePoint card is needed for payment, Tesla's required adapter. Please see our valet team for complete information when you arrive.

We offer shuttle service to Downtown Napa 7 days a week. The shuttle drops off and picks up from the corner of Third Street and Main Street. The shuttle will depart from The Meritage Resort from 4pm to 10pm on the hour. The shuttle will depart from downtown from 4:30pm to 9:30pm on weekdays and until 10:30pm on weekends. For assistance, please call 707.251.1900.

Please call the resort directly at 707.251.1900 or email folio@meritageresort.com

All major credit cards are accepted to pay for your room and to guarantee your stay. Cash is accepted upon check-out only.

Yes. We do allow dogs. Pets are not to be left in rooms unattended. Please review our pet policy here.

Yes. There is a non-refundable fee of $100. The fee includes a plush Meritage Resort and Spa dog bed (for use during stay only), a dog bowl to take home, and a pet amenity bag (includes treats and potty pick-up bags).

The resort does not, but please call our concierge at 707.251.1900 for other options.

Yes. You can ship packages to the resort just prior to your arrival or during your stay. For tracking purposes, please ship all packages to The Meritage Resort and Spa’s shipping and receiving department and include your name or the receiving guest’s name on the shipping label. Please note that the hotel is not liable for lost or damaged items.

• Guest’s First and Last Name
• 2795 Napa Valley Corporate Drive
• Napa, CA 94558

Yes. Items can be shipped from the resort via UPS and FedEx only, and guests must provide a pre-paid shipping label and sealed box.  The resort is not able to create shipping labels, provide boxes, or accepted opened packages from guests.

The resort cannot ship any alcohol directly. Should guests desire to ship alcohol (wine only), the resort Concierge can assist with connecting guests to a third-party vendor.